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Frequently Asked Questions

What types of payment do you accept?

We accept all major credit cards, debit cards, and PayPal. We do not accept personal checks or money orders.

How much is shipping?

Your shipping cost is determined at checkout. Shipping to the continental U.S. is free via UPS Ground. We also offer faster shipping options at a low cost plus Next Day Air and 2nd Day Air services for an additional cost. We combine shipping on multiple items to save you money.

What shipping carriers do you use?

We use UPS and US Postal Service for our shipping inside the USA. All international shipments are made using UPS. If you have a PO box please contact us to ensure we use the correct shipping method.

When will you ship?

We make every effort to ship your item the same business day you complete your purchase if it is completed by 2:00 pm Eastern time M-F. All other orders will go out the next business day. We will send an email with the tracking number to your registered email address when your package has shipped. Please allow up to 24 hours after shipment for for your tracking number to be activated.

What is your return policy?

We accept returns within 14 days of your purchase. Please click here for more details.

What is your warranty policy?

Every item we sell is covered by our one year warranty. If you have a problem, we can repair, send you a replacement unit or refund your money. Please click here for more details.

How do I contact you with a question?

You can email us at sales@dbelectrical.com or call us toll free at 800-753-2242. Our regular business hours are 8:00-5:00 Eastern time Monday - Friday. We are here to help.

Have technical questions?

Click here for technical FAQs