30-Day Return Policy
If your order arrives and it’s not exactly what you want, you may return it for a refund within 30 days. We understand that sometimes people order a part and then discover it’s not exactly the one they need to replace in their vehicle or equipment. It really doesn’t matter what reason you have to return a product. As long as it’s in original packaging and free of damage, we’ll take it back and issue a refund to you for the merchandise price you paid or ship a replacement, whichever you prefer.
When a product is returned, we’ll inspect it to make sure it’s in “like-new” condition, free of damage and includes all parts like screws, fasteners and seals. The inspection process may take up to 5 business days.
To return a product, simply click HERE to start the process.
Contacting us for a replacement:
- Email with your name, invoice number, and details about the return to: returns@dbelectrical.com
We will usually answer your inquiry the same day. On heavy volume days you will receive email as soon as possible.
Non-Qualified Items for Refunds
Items not qualifying for a refund include ones with evidence of damage or use, as well as items in which a refund request is made after 30 days since the purchase was made. In the event that the product you are returning does NOT meet the requirements described in this document, we will:
- Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied
- Provide documentation showing that the item was purchased more than 30 days prior to a refund request being made.
- The product(s) deemed ineligible for return will be returned to you
If we decide to accept a non-qualified item for return, an admin fee of 20% will be assessed. Return processing may take up to 5 business days from the time your product is received by DB Electrical.