Trustpilot
Covid-19 Update
Our approach to COVID-19

What we’re doing

DBElectrical has adapted to the current COVID-19 outbreak to keep our community, customers and employees safe. These measures have allowed us to continue serving our customers with little impact to order delivery.

Here are the actions we’ve taken:

  • Any employee who can work from home is now doing so. Working from home has allowed us to dramatically reduce the number of people who are present in our offices and warehouse facilities.

  • We’ve redesigned our workstations in our shipping and distribution centers, adding space between packing areas, implementing additional social distancing guidelines and reducing the amount of contact with packages and merchandise.

  • Package handlers have been issued protective gear such as gloves and masks when processing orders. We’ve also provided hand sanitizers for use by employees.

  • Temperatures are checked for all employees entering our offices and warehouses. Persons exhibiting a temperature outside of a normal range are not admitted to our facilities. We’re following CDC guidelines for delaying a return to work when someone exhibits signs of illness.

  • We’ve restricted outside visitors from entering our offices and facilities. At this time, no outside guests are allowed to enter our buildings.

  • We encourage our employees to take care of themselves and their families during this outbreak. Our health-first approach to employee relations strengthens our sense of teamwork.

The good news is that we’re operating at nearly 100% capacity in shipping orders. We are aware that the COVID-19 outbreak has impacted some of the delivery services we use, so there are occasional delays for that reason. At this time, the impact of these delays appears minimal.

We’re working hard to provide you with the replacement parts you need. We’ll get through this time together and look forward to promising times ahead.

Take care,
The DBElectrical team

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Warranty & Returns

Order Tracking

We stay in touch with you throughout the shipping process. When your order is shipped you will receive a shipping confirmation that will include ship date and tracking information. Please allow up to 24 hours after shipment for your tracking number to be activated. In the email we will estimate the arrival date and provide a link to track your package.

30-Day Return Policy

If your order arrives and it’s not exactly what you want, you may return it within 30 days for a refund. We know that people sometimes order a part and then discover it’s not exactly the one they need for the repair. We understand and want to work with you. Just make sure the item is in its original packaging and in good condition free of damage.

When a returned product comes back to us, we’ll check it over to make sure it’s in ‘Like New’ condition and free from damage such as dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. Return processing may take up to 5 business days from the time your product is received by DB Electrical.

To return a product, simply obtain a Returns Merchant Authorization number (RMA). Details on getting your RMA shown below.

30-Day Exchange Policy

If you need to exchange your merchandise, you may also do that within 30-days. The reason for the exchange doesn’t matter. If any of these situations arise, we want to exchange your order to make it right.

  • You ordered the wrong item
  • You didn’t receive what you ordered
  • The package was damaged in transit

Except for items damaged in transit, exchanged merchandise should be in new and undamaged condition. To return a product, simply obtain a Returns Merchant Authorization number (RMA). Details on getting your RMA shown below.

Obtaining an RMA Number

For returns and exchanges less than 30 days old, the customer must contact DB Electrical by email or phone and request a return label from DB Electrical.

Here are the easy steps to request your RMA:

  1. Send an email with your name, invoice number, and details about the return to: returns@dbelectrical.com or call 800-753-2242 Extension #2 for our returns department.
  2. If an immediate replacement is required before processing can occur, the customer can purchase a second unit from DB Electrical to be shipped to the customer at once. This shipping charge will be shipped at DB Electrical's expense.
  3. After DB Electrical receives the returned unit, DB Electrical will issue a refund for the second purchase.

Note; All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.

1-Year Warranty

We’re confident that our products will work flawlessly once installed in your vehicle. But in a rare case that it does not, we’ll replace it anytime within one year of your order. If you have a problem, we will take every step to assist you.

Two choices for contacting us for a replacement:

  1. Email with your name, invoice number, and details about the return to: returns@dbelectrical.com
  2. Call Monday through Friday 8:00am-5:00pm Eastern Time (800-753-2242 Extension #2) and talk to a returns specialist.

We will usually answer your inquiry the same day. On heavy volume call days please leave a voice mail message and you will receive a call-back or email as soon as possible.

Non-Qualified Items for Refunds

Items not qualifying for a refund include ones with evidence of damage or use, as well as items in which a refund request is made after 30 days since the purchase was made. In the event that the product you are returning does NOT meet the requirements described in this document, we will:

  • Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied
  • Provide documentation showing that the item was purchased more than 30 days prior to a refund request being made.
  • The product(s) deemed ineligible for return will be returned to you

If we decide to accept a non-qualified item for return, an admin fee of up to 25% will be assessed. Return processing may take up to 5 business days from the time your product is received by DB Electrical.

Special Instructions for Custom Made Items

Custom made items such as powder coated and high output units cannot be refunded unless unit is returned within 30 days of purchase and is in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. All custom-made items are subject to a 25% admin fee regardless of condition of unit. All shipping charges are non-refundable. If a returned unit is received by DB Electrical and the unit is not deemed 'Like New’, DB Electrical will offer to repair the unit and ship the unit back to the customer at said customer's expense. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.

When sending a return to DB Electrical for repair or replacement, send the item to DB Electrical with a description of what is wrong with the item and DB Electrical will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. DB Electrical shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and non-refundable.

Labor Fees

Labor fees are not covered under our warranty program.