1. Request a ReturnStart by clicking on the Request a Return button below. Simply fill in requested information.
2. Ship the PackageSimply package the item, address the box with the prepaid return label and drop off your return at any authorized UPS shipping center.
3. Expect a Quick ResponseOnce we receive the package, we’ll promptly issue a refund or ship a replacement product.
How am I Protected as a Customer?
We offer both a 30-Day Returns Policy and a 1-Year Warranty. The 30-Day Returns Policy lets you choose either a refund or exchange of the product you ordered. Your protection doesn’t end there. If the product fails to perform to your expectations, you may request a replacement anytime within a year of purchase with our 1-Year Warranty.
When should I use this Request a Return button?
Use this option when your order was placed on dbelectrical.com. If you placed your order by phone, please call Customer Service at 800-753-2242 for assistance in returning an item.
Important: Find Your Order Number
When calling, emailing or using the self-service return form, please have your order number handy, which will speed the process of initiating a return. You will find your number in your order confirmation email or by logging into the “Account” page on the website.
What May Be Returned?
You may return any unused, unopened product in its original packaging for a refund or exchange within 30 days of delivery. If the reason for a return is wrong fitment, defect or damage prior to receipt, please specify the reason when requesting a refund or exchange.
When sending a return to DB Electrical for repair or replacement, send the item to DB Electrical with a description of what is wrong with the item and DB Electrical will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. DB Electrical shall not be responsible for items returned that are lost or damaged in transit.
Are any Items Ineligible for a Return?
Items not qualifying for a refund include ones with evidence of damage or use, as well as items in which a refund request is made after 30 days since the purchase was made. In the event that the product you are returning does NOT meet the requirements described in this document, we will:
- Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied
- Provide documentation showing that the item was purchased more than 30 days prior to a refund request being made.
- The product(s) deemed ineligible for return will be returned to you
If we decide to accept a non-qualified item for return, an admin fee of up to 25% will be assessed. Return processing may take from to 5 to 10 business days from the time your product is received by DB Electrical. When a customer returns an item that is classified as “ineligible for return,” postage and handling charges, both to and from our warehouse will be paid by the customer, and non-refundable.
What About Custom Made Items?
Custom made items such as powder coated and high output units cannot be refunded unless unit is returned within 30 days of purchase and is in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. All custom-made items are subject to a 25% admin fee regardless of condition of unit. All shipping charges are non-refundable. If a returned unit is received by DB Electrical and the unit is not deemed 'Like New’, DB Electrical will offer to repair the unit and ship the unit back to the customer at said customer's expense. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.
How am I protected by the 1-Year Warranty?
We’re confident that our products will work flawlessly once installed in your vehicle. But in a rare case that it does not, we’ll replace it anytime within one year of your order. If you have a problem, we will take every step to assist you.
How to contact us for a replacement?
Using the “Submit a Request” button on this page is your quickest and most convenient way to start the return process. It will provide you with everything you’ll need for most returns. If you have additional questions or a unique situation that requires assistance, you may call 800-753-2242 or email firstname.lastname@example.org for help.
Are Labor Fees Covered?
No. Labor fees are not covered under our warranty.