Trustpilot
Covid-19 Update
Our approach to COVID-19

What we’re doing

DBElectrical has adapted to the current COVID-19 outbreak to keep our community, customers and employees safe. These measures have allowed us to continue serving our customers with little impact to order delivery.

Here are the actions we’ve taken:

  • Any employee who can work from home is now doing so. Working from home has allowed us to dramatically reduce the number of people who are present in our offices and warehouse facilities.

  • We’ve redesigned our workstations in our shipping and distribution centers, adding space between packing areas, implementing additional social distancing guidelines and reducing the amount of contact with packages and merchandise.

  • Package handlers have been issued protective gear such as gloves and masks when processing orders. We’ve also provided hand sanitizers for use by employees.

  • Temperatures are checked for all employees entering our offices and warehouses. Persons exhibiting a temperature outside of a normal range are not admitted to our facilities. We’re following CDC guidelines for delaying a return to work when someone exhibits signs of illness.

  • We’ve restricted outside visitors from entering our offices and facilities. At this time, no outside guests are allowed to enter our buildings.

  • We encourage our employees to take care of themselves and their families during this outbreak. Our health-first approach to employee relations strengthens our sense of teamwork.

The good news is that we’re operating at nearly 100% capacity in shipping orders. We are aware that the COVID-19 outbreak has impacted some of the delivery services we use, so there are occasional delays for that reason. At this time, the impact of these delays appears minimal.

We’re working hard to provide you with the replacement parts you need. We’ll get through this time together and look forward to promising times ahead.

Take care,
The DBElectrical team

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Never pay a core charge with DB Electrical

What is a Core Charge?

In the replacement parts industry, there is a common practice to charge a fee referred to as a core charge. Core charges are extra fees that you pay when buying certain replacement parts from some sellers. The fee will be repaid to you when you return the old part being replaced. If you don’t return the old part, you are out the money for that extra fee. Parts that often have core charges include batteries, starters, alternators, power steering pumps, AC compressors and transmissions.

No Core Charges with DB Electrical
DB Electrical never makes you pay a core charge. This policy saves you from the inconvenience of having to package and ship the core back. You also save yourself that extra fee in case you don’t ever ship the old part back. After all, many people have good intentions but ever get around to it.

Reasons Some Sellers Apply Core Charges
You might wonder why anyone would expect you to pay a core charge. Some companies make money by selling used parts for recycling or refurbishing old parts for sale as remanufactured goods. DB Electrical, however, never sells used parts, so we have no interest in collecting them for that purpose. DB Electrical does encourage recycling, but you can usually find local recycling centers to take old parts. That seems like a better option than charging you a fee and asking you to pay to ship old parts across the country. Not charging a core charge is another example of our focus on customer service.